Terms of Service

Tourist Doctor Services is operated by CNR Medicare · CNR World Health & Travel Assistance (TÜRSAB licence no. 9796, Binbirdirek, Babayani Sk. No:5, 34122 Fatih / İstanbul). We coordinate private medical services for visitors in Istanbul: hotel and home visits, nursing and IV therapy, laboratory tests, specialist appointments, online consultations and transfers to private clinics. Medical services are provided by licensed healthcare professionals and institutions.

We are not an ambulance or emergency service. In a life-threatening emergency — chest pain, signs of stroke, severe bleeding or injury, difficulty breathing, loss of consciousness — call 112 immediately. Calls to 112 are free across Türkiye.

Content on this website, including the symptom guide and FAQs, is general information that helps you choose a service. It is not a diagnosis or treatment recommendation. A diagnosis is made only by a physician after assessing you.

Submitting the wizard or sending a WhatsApp message is a request, not a confirmed booking. A booking is confirmed only when our coordinator confirms the service, price and estimated arrival time with you.

Arrival times are estimates based on the nearest available team and may change because of traffic, weather or other circumstances beyond our control. We will keep you informed of any delay.

You receive a clear, fixed price before a team is dispatched, and the service starts only after you accept it. Additional tests, medication or treatment recommended during the visit are priced and agreed with you before they are provided. Payment can be made by card, Apple Pay or cash, and you receive an official invoice.

On request we prepare a medical report with ICD-10 codes and an itemised invoice for your insurer. Whether and how much your insurer reimburses depends on your policy and the insurer's decision; we cannot guarantee reimbursement. Unless we agree direct billing with your insurer in writing, you pay us directly.

Please tell us as early as possible if you need to change or cancel a confirmed request. Any cancellation conditions are communicated together with your quote, before you confirm the service.

Medication is prescribed only when a physician considers it medically appropriate after assessing you. We do not sell or supply prescription medicines — including antibiotics — without a medical assessment, and we do not prescribe on request.

Please give accurate and complete information about your condition, medical history, allergies and current medication, make sure the team can access your room safely, and follow the medical advice you receive. Our staff may decline or stop a service in case of abusive or unsafe behaviour.

Healthcare professionals are responsible for their medical acts under the professional rules and legislation that apply to them. We are responsible for our coordination services within the limits of the law. Nothing in these terms limits liability for death or personal injury caused by negligence, or any right you have under mandatory consumer protection law.

Texts, graphics and the design of touristdoctorservices.com are protected. You may not copy or reuse them commercially without our written permission.

These terms are governed by the laws of the Republic of Türkiye. Istanbul courts and enforcement offices have jurisdiction. If you are a consumer, you may also apply to the consumer arbitration committees or consumer courts, and you keep the mandatory protections of the country where you live.

Phone and WhatsApp: +90 537 567 91 64 (24/7). Address: Binbirdirek, Babayani Sk. No:5, 34122 Fatih / İstanbul.